One of my oldest clients asked me that question the other day. He had dozens and dozens of Google+ Local reviews that he earned over the months. 3-4 of them got filtered after living happily on his page for several weeks.
He then asked, “Should I just ask customers to repost their reviews on Google+?”
I said, “Take it easy, Rambo.”
Then I suggested an action plan:
It’s true that Google’s filters aren’t as tough as they used to be, but they still do filter reviews (as we’ve seen). If Google sees customers re-post the same reviews that got filtered, that looks weird.
It also looks weird if a customer isn’t a frequent reviewer on Google+, and posts one review, and that review gets filtered, and he/she posts another review of the same place.
Here’s all you can do: if those 3-4 reviewers have written reviews of other businesses besides yours, it’s probably OK to ask them to post another review on Google+, provided that they rewrite it rather than post the same thing. But if your business is the only one they’ve reviewed, don’t ask them to review you on Google+ again. Ask them to write a review elsewhere.
What do you suggest asking customers to do if they’re still willing to write a review after their first one gets filtered? Leave a comment!