Juiciest Comments from the 2017 Local Search Ranking Factors Survey

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The annual Local Search Ranking Factors study is always a pleasure to contribute to, and even more so to read.  The numbers and charts that reflect local search geeks’ experience are more than worth the effort to read (and re-read), but the comments are where most of the forehead-slapper insights go to party together.

Darren Shaw (who ran the survey for the first time this year and did a killer job) received 33 pages of comments from the contributors.  I’m guessing most or all of those 33 pages made it into the survey, toward the end.

It’s all fascinating stuff, but even the comments alone are a lot to digest.

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That’s why I’ve rounded up some favorites.  They’re comments that either reflected what I’ve found to be true of local SEO, or that told me something new.  I’ve put in bold the parts I think have the most boom.  In some cases, I’ve also included links to relevant posts – which weren’t in the original comments – as well as my own comments on the comments 🙂

I’m confident you’ll get usable insights out of them, and make your local SEO strategy a little better as a result.

Anyway, here are my 16 favorite  Local Search Ranking Factors 2017 comments, presented in the order in which they appeared in the survey:

 

“It’s a very difficult concept to survey about, but the overriding ranking factor in local — across both pack and organic results — is entity authority. Ask yourself, “If I were Google, how would I define a local entity, and once I did, how would I rank it relative to others?” and you’ll have the underlying algorithmic logic for at least the next decade.

  • How widely known is the entity? Especially locally, but oh man, if it’s nationally known, searchers should REALLY know about it.
  • What are people saying about the entity? (It should probably rank for similar phrases.)
  • What is the engagement with the entity? Do people recognize it when they see it in search results? How many Gmail users read its newsletter? How many call or visit it after seeing it in search results? How many visit its location?”

David Mihm

Here’s how I often put it to clients and others: Google wants to know that your business is what you claim it is, and that customers do business with you and live to say good things about it.

 

“Businesses have to get the table stakes right. After that, it seems to be all about local relevant links. We are seeing a lot more sites that rank with lower quantities of higher-quality (read: local and industry-relevant) links. Even sites with very few pages and limited content still seem to win with enough quality links.”

Gyi Tsakalakis

Suggested reading: “One-Time Work vs. Ongoing Work in Local SEO.”

 

“Without a doubt, the biggest changes in local search during the last year have been associated with the Possum update. However, this algorithm update didn’t really affect in a major way the core factors everyone should focus their SEO efforts on, but rather improved the quality of Google’s local search results. At the same time, this update would hopefully curb the very negative practice of businesses setting up virtual offices (or using outright fake addresses) if their physical address is not near the centroid of the major city they want to rank for. Proximity of business to point of search (or to user) has been a factor whose inclusion in the LSRF I first suggested in 2012. It only made sense that Google would decrease the value of the “proximity to centroid” factor in their algorithm and at the same time would increase the value of the “proximity to user” factor.”

Nyagoslav Zhekov

 

“One of the greatest competitive difference-makers, especially if you are in a notoriously spam-filled industry, is developing an ongoing strategy to actively monitor and combat spam. I have worked with businesses that had more than seven spam GMB listings ahead of them in ranking; after having them removed (because they were totally fake listings), the business I was working with shot up in ranking to the first page. But this strategy needs to be ongoing. It will often feel like you are playing whack-a-mole, but it is a necessary part of any modern local SEO strategy. It’s also one of the few tactics that you can perform that has an immediate ranking boost (once the spam is removed).”

Colan Nielsen

Don’t hesitate to do “suggest an edit” edits.  They won’t all be approved, but many times Google will apply them.  Here’s a great guide.

 

“A clean citation profile at the major data aggregators and tier 1 sources remains essential. Beyond that, there’s no sense in paying for a bunch of weak sites that never rank on page one and get virtually zero traffic.  But citations won’t move the needle; they’re table stakes. Think of them as the basic molecule of the organism that is your local entity.”

David Mihm

 

“I think there is a huge difference when it comes to citation building between sites that need it and those that don’t. Businesses that need citation work are those which have moved addresses, changed phone numbers, bought another business, etc. The root of the need is that information is mismatched, and will need work to correct.  Established businesses that have made little to no changes over the course of their existence really don’t need much citation work. Optimizing listings is great to try and improve conversion rates (click-to-call, driving directions, leave a review), but it’s not going to move the needle as much, so time is better spent elsewhere.”

Eric Rohrback

Suggested reading: “Do You Really Need to Clean up That Local Citation?

 

“Spend 80% of your time on competitive difference-makers and 20% of your time on foundational factors. In competitive SERPs, foundational factors are the ticket to entry. That’s not to say that they’re not important; it’s just that everyone is getting better at implementing them. If you want to rank, you have to find ways do what your competitors aren’t doing or can’t do. Use your business’ competitive advantages in your local search marketing strategies.”

Gyi Tsakalakis

 

“I think in the coming years, the SEO agencies and consultants that are going to be able to get real results for their clients are going to be the ones that don’t follow a cookie-cutter approach. It’s no longer good enough to follow the standard checklist of items to optimize your listing and then expect it to rank well. Google is going to continue to make it more difficult for one company to dominate the search results. As they do this, it’s going to take a lot more effort and strategy for businesses to remain on top. I think it’s going to be crucial for businesses to have not just a local strategy, but an organic one as well that involves having people actually see their content and bringing in other mediums like Facebook and Twitter. I also think backlinks are more important than ever and getting links outside of the standard citation-building will continue to make an impact in ranking.”

Joy Hawkins

 

“As part of your local SEO audits, and — to a lesser extent but still important — as part of your ongoing strategy, you need to be auditing all the other businesses that exist at the same address as your client’s business. Google is filtering business’ GMB listings in situations where there are multiple businesses with the same category at the same address. Develop a system for auditing this, and do whatever you can to ensure that Google chooses not to filter your client’s business over the others.”

Colan Nielsen

 

“…Possum hasn’t impacted my approach to local SEO at all, other than to tell people affected by Possum that they shouldn’t have put all of their eggs in the local SEO basket in the first place. If you breathlessly await each Google update with bated breath, you’re doing it wrong.”

David Mihm

Suggested reading: “Local SEO without the Local Map: What Is It?”  Also, work on your non-Google ways of rustling up customers – including some offline strategies, preferably.

 

“Links continue to be a strong factor for success in organic and local search results. In our experience, just a few high-quality targeted links can move the needle if you’re earning them to the page your Google My Business page is attached to. For businesses with a single location this seems to be the homepage pretty often, but for multi-location businesses it can get a bit trickier.”

Casey Meraz

Suggested reading: “Your Google Places Landing Page: Homepage or City-Specific?

 

“Google will continue to find ways to keep people from leaving Google as much as possible, so expect your organic traffic to decline in the coming years. Stop thinking of your website as a destination, and start thinking of it as a data feed. Utilize Schema.org and JSON-LD as much as possible to highlight important information on your website.”

Cori Graft

You’ve got to impress would-be customers before they even get to your site, to the extent they make it to your site at all.  As I often say, local SEO isn’t just about your site vs. your competitors’ sites; it’s also about your reputation vs. their reputation.  Cori was talking more about getting rich snippets to show up, though.  Here’s a great example.

 

“Google is headed toward making us pay for more clicks. My guess is that we are likely to see instances in which as many as the first five spots on Google are paid results (i.e. four AdWords ads and a paid local pack listing). We have seen instances in which the average click-through rate for a Google My Business listing that maintains an average position of 1.2 is less than 1%. Don’t overly rely on local pack positions for business. Diversify your Internet marketing strategies across channels. Measure the effectiveness in terms of goals and conversions, as opposed to impressions and rankings.”

Gyi Tsakalakis

 

“You can try to game the search results all you want, but if your business is consistently getting bad reviews, you have other issues to worry about. Focus on fixing any core problems in your business so that your clients want to talk about you. SEO experts can’t help you much if there are underlying issues preventing your business from thriving.”

Casey Meraz

 

“I think that local search is going to start getting shaken up as more and more brands start investing in local search. SMBs should be wary that lots of brands haven’t tried to flex their muscle in the local search space, and when they do they can potentially change the impact of an entire vertical. The ability to leverage technical SEO through internal links, widgets, and cross-linking pockets of large sites also can have a huge impact on a brand’s search presence while not costing an arm and a leg. This means that SMBs need to leverage their agility and ability to execute quickly to gain some traction in their local markets before the landscape gets too crowded. Especially with how Google seems to favor brands, and the huge positive impact that powerful organic SEO can have in local pack rankings.”

Dan Leibson

Most big companies are incompetent and disorganized at online marketing as a result of organizational bloat, but I agree with Dan insofar as some big companies “get it” and execute.  Those are the ones to worry about and to start outworking now.

 

“If I could drive home one topic in 2017 for local business owners, it would surround everything relating to reviews. This would include rating, consumer sentiment, velocity, authenticity, and owner responses, both on third-party platforms and native website reviews/testimonials pages. The influence of reviews is enormous; I have come to see them as almost as powerful as the NAP on your citations. NAP must be accurate for rankings and consumer direction, but reviews sell.”

Miriam Ellis

As I often say, rankings without reviews are a big waste.

What’s your favorite comment from the 2017 Local Search Ranking Factors?

What’s a comment you wish the writer would clarify or expand on?

Leave a comment!

Comments

  1. Great summary Phil!

  2. Phil: You and I have participated in the survey for a number of years. Year after year my #1 take away are the comments. Different participants who focus on different parts of local seo see different things. They have insights I don’t have. Some test, some observe, some do both. To the extent I know how they are approaching their final analyses and then commentating I find it to be the most rewarding aspect of the results.

    That said: Your topic is a WINNER. Well done.

    Some comments about monetization of the local results grabbed my attention. You referenced Gyi Tsakalakis about the ever more present visibility of ads sitting above pac results, organic results, and sitting at the top of the pac and at the top of the local finder. I also referenced it. Our various smb’s see it. We’ve been healthy user of adwords for years. Now in our cases we can see the pac and the local finder with our pac results listed first (or not) and we see ads (often our own). Cripes it irritates me like crazy to see our ad sitting on top of our pac/local finder listing. Users are ever more hitting the ads. Oh…that hurts our pocket!!!! Its most apparent with mobile. Our CTR’s on mobile are rising at an accelerated rate. An astounding rate. NO SURPRISE. Ads dominate the mobile screen real estate. Google loves it. It costs us money. Its a fact of life. Google is a search monopoly and it ever more uses that to its advantage. No surprise there.

    Ergo I acknowledge what Gyi Tsakalakis wrote.

    Even more pronounced on the monetization aspect is what Lisa Kolb wrote. She knows one subset of the hospitality industry very very well. I thought she made a startling statement in her first response. The PAC and the local Finder are dominated by hotels (or B&B’s that subscribe to the OTA’s (online travel agents). Google has a piece of OTA action when its made off of Google. I have a little experience in the web hotel industry (but not a lot). The experience is both pretty old and more recent.
    I’m familiar with a resort city with many hotels (and rooms) that appeared to take a strong stand against the OTA’s. About 1/3 of the hotels had turned off OTA bookings. I looked at the top 20 results in the local finder for hotels. 19/20 of those hotels were connected to the OTA’s. Of the next 20 16/20 had OTA listings. Hmmmm Me thinks Lisa told us a LOT.

    In a general sense I see google’s monetization of results in search becoming ever more pronounced. Its relentless. The hospitality industry is the vertical wherein its extreme. I say watch out across the board. Google is very good at monetizing the web.

    Lastly I noted the comments about the value of local links. We LOVE LOVE links. We’ve been working on them since before google maps. They have tremendous effect with regard to organic results and we believe they do push up pac results. One other benefit we’ve discovered in local links. They are read by local people—DUHHHH. Locals. They are our customers. Local visibility with or without links has tremendous impact.

    Great article, Phil. I hope others add insights into the insights of the participants. Thanks

    • Thanks, Dave.

      I do see the hotel industry as a canary in the coalmine. Lisa Kolb’s comment was pretty telling – of how Google wants to be in on the transaction.

  3. Well said and to the point: monetization and/or the hotel industry as an example: its the canary in the coal mine. Beware. Be observant.
    On a more basic perspective I appreciated Colan Neilsen’s very basic advice: Fight spam. If spammy sites sit above yours fight them, report them. If they disappear your real site moves up and you get more traffic. How fundamental, how true. Its worked for us.

    Secondly I agree with Casey Meraz above when he referenced getting just a couple of “significant links”. Just a couple. We’ve found that is what it takes. They are often or usually “out of the box”. There are ways to get better about this. I read a lot about basic link building and then let my mind wander to see how to apply it to varied smb’s that are often described as boring. Try a variety of approaches. If one or two work all of a sudden you have these power packed links that work for organic and local and not one of your competitors can touch them. You are the strong high ranking smb. Casey’s suggestion is worthwhile.

    Still looking forward to hearing more insights!!!!

  4. A little late, but loved reading this, Phil. Thanks for including my comment, and the others you surfaced are definitely worthy of attention. Nice post!

  5. I think Cori Graft’s comment about the potential decline in organic traffic is interesting. I think it’s been difficult to show tangible results for schema mark-up but as Google continues to find new ways to deliver rich results in search this could be become more and more relevant.

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