Can’t Add a Google My Business Appointment URL? Try This Hack

In my last post I described what Google My Business “appointment” URLs are, and covered some facts and pointers worth knowing if you’d like to use one.

But what if you don’t see in your Google My Business dashboard the option to add an appointment URL?  Turns out there’s a workaround.

Based on what I’ve seen in clients’ accounts, I’d say there’s a 10% chance Google hasn’t rolled out that feature to your industry yet.  How does Google know what industry you’re in?  In this case, mainly by the categories you pick.  To get your appointment URL to show up, you need to do a little footwork with your Google My Business categories.

James Watt of James Watt Marketing in Portland described the workaround in his comment on my last post:

Hi Phil,

I’ve got one more piece of info you might want to add somewhere. I asked the GMB community manager about what to do for business owners wanting to request the appointment URL feature in the profile, and here’s what she said.

Basically, the feature is included entirely based on categories for the business. If you don’t have it available but want it, add an appointment category, set the appointment URL, and then remove the category again. I was a little surprised that that was the answer given, but there it is. Thought I’d pass it along.

So you add a category to the one(s) you’ve already specified, hit “apply,” and see if Google gives you the ability to add an appointment URL.  If not, try a different category.  If you see the option, set your appointment URL, save, and then switch your categories back to what they were.

I tried it on a client just now, and it worked like a charm.  In his case, I had to swap out the “primary” category (i.e. the first one listed), which I switched back as soon as his appointment URL showed up.

Try that workaround.  Please let me know how it goes!

P.S.  Big thanks to James.  He posts often at the Local Search Forum and GMB forum, and I suggest you follow him.