Once in a blue moon I get an audit client who says something like:
“Phil, helpful action plan there, but I’m a little disappointed you didn’t find more problems!”
That’s understandable. You’ve put a ton of work into your business and marketing. It seems likely there’s one thing (or a combination of a few things) holding you back – something you overlooked.
Maybe so, but that doesn’t mean the problem is something is broken. Google’s local search results are, essentially, a list of business it recommends. Why should Google recommend a business simply because it exists and the owner hasn’t screwed up?
Even a brand-new car in factory condition won’t get far without gas. You have to give it fuel. It’s something you add continually. You know that. If your mechanic told you otherwise, you’d probably look for another mechanic.
But what if most mechanics told you the only way to make your car move is to pay for more repairs, no matter how much the car has been “repaired” already? That’s what happens in the SEO world, especially in the local SEO space. The explanation is always that your site isn’t “optimized” enough, or that you don’t have 300 citations on local directories nobody’s heard of.
When did problem-solving become problem-scavenging? How did SEO become OCD?
One cause is that website tweaks and citation-slinging are easy for marketing companies to bill for, and easy to delegate for cheap. Very scalable. Looks like a lot on paper. Nobody experienced or skilled has to be involved. Endlessly tweaking the site and building listings on local directories listings is part and parcel of what I call drive-by SEO. If and when that doesn’t work, you fire the old SEO company and find a new one, where the new people claim the last SEO people didn’t “optimize” enough.
Then the cycle repeats. Eventually you conclude nobody’s managed to “optimize” your site and listings properly, but it didn’t occur to you that maybe you’re solid on those already and the problem is something else.
The other causes are the anecdotes you’ll hear around the local SEO water cooler. Here are a few of my favorites:
“We did a little citation clean-up and the rankings shot up!” That can happen, but only when you’ve got other things going for you, like having great links, or being a well-known brand, or specializing in a niche. Also, citation work tends only to bring at most a one-time benefit. Do it once, do it right, enjoy whatever benefits it brings you, but move on after that.
“We disavowed some bad links and the rankings shot up.” That only helps if you also had or have good links to offset the bad ones. A penalized site minus a penalty does not equal a promotion. You get visible by putting in work your competitors can’t or won’t.
“We just created a Google My Business page and saw a surge in traffic.” That can happen, too, but only if you were already doing well on organic SEO, or if you’re just in an uncompetitive local market.
“We did basic on-page optimization and our rankings went way up.” For what search term(s)? Does anybody besides you actually type in those terms? Do you get customers from those rankings? Did you have anything else going for you before the optimization (e.g. lots of good links)? Sometimes simple on-page optimization is enough to rank well, but there’s usually more to the story than that, and over time it’s become less likely to be enough.
In my experience, those types of stories are especially common among enterprise SEOs, whose clients (or employers) are big corporations that already have links, reviews, and brand-recognition out the wazoo. To go back to my car metaphor, their car has plenty of gas and mostly new parts, but blew a fuse or just needs new transmission. If you fix whatever part(s) gave out, you deserve all due credit and praise. But that doesn’t mean your fix is what the next car needs.
Sometimes the problem is that your business seems unremarkable to Google. Doesn’t mean it IS unremarkable; it’s just that what’s online doesn’t reflect how great your business really is.
Fine, Phil, so local SEO isn’t just a matter of fixing “problems,” but also of taking advantage of opportunities. Got it. What do I do now?
In general, work your tail off to earn more and better links than your competitors have, more and better reviews than they have, and more-in-depth content about your services on your site. The benefits might not come right away, but that’s what you need to do.
Gee, that’s broad advice, Phil.
Yup. It sure is. That’s because I don’t know anything about your business at the moment. I don’t know what you’ve done, or haven’t done, or how well it’s worked. If you’d like a clear action plan, you might want to start with my free guide and this. Today I just wanted to establish that although the time you spend fixing SEO “problems” is time very well-spent, you can’t just stop there.
Do you have a different take?
Have you had a “eureka” moment? If so, what was it?
Have you ever “fixed all the problems” and still found that wasn’t enough to rank well?
Leave a comment!