30+ Internal Resources Every Serious Local SEO-er Should Have or Develop

https://www.flickr.com/photos/patdavid/4455718471/

No, this isn’t one of those dreadful “274 Local SEO Tools” posts.  Most of those lists suffer from bloat, or come from a seller with an ulterior motive, or are stuffed with affiliate links.  Also, because of the constant changes in Google and in the rest of the local-search ecosystem, most “tools” roundups  have the shelf life of sushi.

You should be able to do effective local SEO (for your business or for clients) without a single third-party piece of software or other tool.

I am not saying you should go tool-free.  Some tools sure make life easier.  I’m saying that you should have the ability to go old-school, and that simply using a tool doesn’t mean you’ll do good work.

It’s also nice not to nurse on a tool that can break or become useless or be taken from you.

Long way of saying I’m all about internal resources.  They help me understand my own processes and stay on-track, they make work easier for my helpers and me, and they clarify problems and action items for my clients.  Many of them double as deliverables I give clients.

You probably have a couple of home-brewed resources already.  But you’re probably missing at least a few that can reduce work, thinking, or repetition on your part, and that can make your life easier.

Below are the 30+ internal resources I’ve found useful to cultivate and use for local SEO.  I’ve provided links or examples where possible.  You’re free to adapt or improve on any of them.

General

1. Preliminary questionnaire. For getting the basic facts before you start on a project.

2. Questionnaire for consultations/troubleshooting. Helps you remember the most-important questions to ask.  It’s especially useful if your client can fill it out before you get on the phone, so you can troubleshoot beforehand.

3. “Swipe file”: real-life examples that reflect every suggestion you make. It’s nice if you’ve also got real-life examples of what you don’t   I try to do that in my posts (where appropriate), but I also wheel out other examples for clients.

4. “Lab chimp” client: one who’s open to the occasional experiment, as long as it’s not spammy or otherwise unethical.

5. Old local SEO audits you did. They’ll serve as starting points or templates for future audits you do – for those clients or for others.  Eventually they’ll become like yearbook photos.  You’ll be surprised at how your audits grow over time.

https://www.flickr.com/photos/infomatique/15851977331/

6. “Rules of writing” document for anybody who writes for you. If you’re not even willing to write down your SOPs or preferences, it’s a little harder to expect your hired stunt-pens to meet the challenge.  (Feel free to email me if you’re interested in seeing mine.)

7. Spreadsheet for checking rankings manually. Yep, without tools.  If you’re like me, it’s not something you’ll use often, but it’s good to have around.

8. Written guide to your basic approach to local SEO. Doesn’t need to be for anyone else’s eyes, but you should have the basic workflow written down somewhere.  You can get mine.

9. “Brain trust” to answer clients’ questions: either a list of posts you did on clients’ questions, or resources other people created that address those concerns. (The origin of half my posts is that I got sick of re-explaining the same point over and over, and just wanted to write my best answer once and for all, so all I’d have to do is send a link.)

Local listings

10. “Intake form” for citations: a spreadsheet your clients can fill in to give you (and any helpers) the info you need to work on their local listings. Here’s Whitespark’s form.

11. Citation worksheet: a spreadsheet you/your helpers can use to work on local listings. Here’s what I use as a starting point for US businesses.  You should have one for each country where you have clients or locations.

12. Place to keep login info for any listings you work on. Ideally that’s part of the “citation worksheet” (pictured above).

13. List of relevant and notable “niche” citation sources. Can be a mashup of resources like this, this, this, and this.  You’ll probably need to sift through the list to identify the most-important niche listings any given client should have. Add any keepers to your aforementioned citation worksheet for that client.

14. “Black book” of all the support departments at local-business directories and similar sites. Lists of contact info are here and here.

15. Local listings for your business. Just so you know how to handle listings on most of the sites you might work on for a client.

16. Google Maps user-profile with a solid track record of making edits (particularly anti-spam edits) that Google approves.

 

17. Yelp account with a solid track record: a history of reporting reviews that end up getting removed, or suggesting edits that end up being approved.

Site

18. Site-audit spreadsheet. Here’s mine.

19. Real-life example of every element or practice you want (or don’t want) on a site. A homepage that covers all the bases, a “city page” that ranks well and brings leads, an irresistible title tag, a great job of incorporating all the services into the menu and internal linking, etc.

20. A migration checklist short-n’-sweet, or exhaustive.

21. Schema.org markup for every occasion you use Schema. You don’t want to rely on plugins.  Also, if and when you hand-code and test it, you probably won’t want to do it all over again next time.

22. Your own site. For your business.  Kind of looks bad if you don’t have one (though most SEOs’ sites are about as useful as a Sears-Roebuck catalog).

23. A site you can experiment on freely. That may rule out all but your site.

(Of course, there are many paid and/or third-party tools that can help you on the site audit, and even more to help you work on the site.  Those have been covered in other posts, though.  I’m not here to remind you that you need your own FTP client.)

Links

24. Link questionnaire for your clients to fill out. Gives you a sense of what types of link-earning ideas your clients are most interested in, and any current link opportunities.

25. Spreadsheet for collaborating with clients on link opportunities. How you should lay this out is just a matter of taste, and of what works for you. I like to include several tabs: “ideas to discuss,” “working on,” “dead ends/not interested,” and “in the bag.”  Any given link opp goes on one of those tabs.

26. Spreadsheet for collaborating with any helpers of yours on link-huntin’.

27. Copies of successful outreach emails – emails that helped you eventually get hard-to-get links. You don’t want to reinvent the wheel every time, though you do want to take time to customize each email, of course.

28. Copies of your link-opportunities reports: the list of link opportunities you found and suggested to clients. Probably some of them will be relevant and useful in the future, and at the very least they’ll get the creative juices flowing.

Reviews

29. Spreadsheet for auditing clients’ reviews: which 5-12 review sites they should care about, how many reviews they’ve got on each site, how you’d suggest prioritizing, and the next steps you’d suggest. You can use it to plan your long-term work together on rustling up reviews.

30. List of questions you can use to figure out why your clients aren’t getting reviews. Maybe a shorter version of this.

31. Template for an initial review-encouragement email – for clients to send to their customers/clients/patients. Customize and tweak as necessary.

32. Template for a follow-up review-encouragement email. A friendly reminder, in case your client doesn’t get a review after sending the first email.

33. Written outline of the general review-encouragement strategy you suggest to clients. You can and should customize it to any given client’s specific situation.

34. Spreadsheet the client or designated “reviews person” can use to stay on top of the outreach for reviews. Who’s been asked, what happened, what’s next, etc.

35. Template for customizing review handouts. Like this or this.

Any internal (non-third-party) local SEO resources you’d add?

Any you’d like to share – maybe resources you created?

Which one(s) do you find the most useful?

Leave a comment!

How to Pick the Best Barnacle SEO Sites: a Checklist

The concept of barnacle SEO is simple enough: get visible on a site that ranks well in Google for the local search terms you’re going after, because that’s usually easier than getting your site to rank for those terms.  (You’ll still try to do both, of course.)  I’ve also written about the most-practical ways to execute it.

But barnacle SEO poses three challenges:

(1) It takes work.

(2) Most people overlook easy wins.

(3) The payoff usually isn’t as obvious as, say, high rankings in Google.

I’ve put together a checklist of all the ways (I can think of) that you can gauge the usefulness of a “barnacle” site.  I hope it helps you figure out where to channel your efforts.

To be more specific, I hope the checklist helps you determine:

  • Which review sites bring the most payoff with the least effort
  • Which “barnacle” site(s) would be best to advertise on
  • Which listings might be worth paying for
  • Which sites you might want to publish content on (where possible)
  • How you can get more benefit from a site where you’ve already got some presence

Here’s the checklist:
(click to open PDF)

How to pick a barnacle SEO site

Of course, there’s no site that meets all the criteria.  Yelp, Facebook, and YouTube probably come closest.  But those sites are saturated, and getting visible there may or may not be practical for you.  Just use the checklist to understand how one site stacks up against another, in terms of how it might help your local visibility.

By the way, because I had to fit all those points onto one smelly old pirate scroll, some points could use a little more explaining.  Here’s a little more detail on some of the criteria:

“Does it show “review stars” if you get a review?”

I’ll be lazy and recycle the example I used in my last post:

 “Can visitors immediately see the info they’re looking for?”

The trouble with an otherwise decent “barnacle” site like Angie’s List is that you’ve got to be a paying member to read the reviews.  Even on the BBB (an overlooked place to get reviews) the reviews are a little buried.

Not a reason to ignore either of those sites, but the semi-hidden reviews detract from the payoff a little bit.

“Does it give you an extra way to stay in touch with visitors?”

You can stay in touch with Facebook fans, YouTube channel subscribers, Pinterest followers, and the like.  Maybe they’ll become customers (even returning customers) one day.

“Is its SEO enviable?”

I’m referring to the point Nyagoslav makes in this excellent post, where he shows what a rock-solid job Yelp has done with its on-page SEO, and how that can indirectly help your business.

Thanks to David Deering for helping me with the design work on the checklist.  (Contact him if you need a new site, help with SEO, or heavy-duty help with Schema markup.)

Do you have a favorite “barnacle” site (especially an often-overlooked site)?

How about a barnacle strategy that’s worked well for you / your client?

Any questions about the checklist?

Leave a comment!

Checklist for Keeping Google+ Reviews out of the Filter

Don’t you hate it when your customers’ Google+ reviews get devoured by the hungry “anti-spam” filter?

After all, all you’re doing is asking your customers in a polite and un-pushy way to leave some honest feedback on your business’s Google+Local listing.

They say “No problem,” they go to write you a review…and nothing happens.  They’re frustrated, you’re frustrated, and your reviews end up swimming with the fishes.

It shouldn’t be this way, but it is.  Getting reviews takes some finesse.

I’ve had a lot of success helping my clients and others get the results of their karma, in the form of Google reviews.

That’s why I’ve put together a quick checklist of what are, in my experience, the best ways to prevent customers’ reviews from getting gobbled by Google’s filters.  It’s a quick reference for business owner and local SEO-er alike.

Here you go:
(click to download PDF)

 

Obviously, there’s never any guarantee that your customers’ reviews won’t get filtered.  But if you’re following those best-practices, you’re probably not trying to spam or game the system in any way, and you should end up with the reviews you deserve.

(By the way, if you want even more info, check out my monstrous complete guide to Google+ reviews.)